Returns & Exchanges
At Richfresh, we strive for perfection in every stitch, but we understand if your luxury piece isn't a perfect fit. We offer returns and exchanges on unworn, unaltered items within 14 days of delivery to ensure your complete satisfaction.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all designer tags, dust bags, and authenticators are included.
Ship Your Return
Affix the prepaid shipping label provided via the portal and drop your package at any authorized carrier location.
Inspection and Refund
Once our atelier verifies the item's condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing